Cancellation Policy

To cancel a reservation, please send us a cancellation request via email using the "Change or Cancel" header on our website. However, submitting a cancellation request does not guarantee that your booking has been cancelled, and you should wait for our response to your cancellation request. Please note that cancelling your trip will still result in charges, and the amount of the charge will depend on the terms of your plane fare. You can find these terms and conditions on your booking request slip under the "View Ticket Conditions" heading. We will assist you in determining the cost of your cancellation and whether you are eligible for a partial refund. Please note that each ticket has its own specific terms and conditions regarding cancellations, and it is possible that your reservation may not be cancelled at all, in which case you will not receive a refund.

Refund Policy

If your ticket is refundable, please keep the following in mind:

1. The time it takes to process cancellation and refund requests may vary.

2. The convenience fee charged at the time of booking is non-refundable and will be applied to all cancellations, including partial cancellation requests.

3. Refunds will be issued to the same account from which the payment was made. For example, if you paid with a credit card, the company can make an acceptable fee reversal. If you used a debit card, the company can credit the money back to the debit card.

4. If you cancel your booking directly with the airline, you will need to provide the organization with valid documentation to initiate the refund process. It is recommended that you inform the organization of the cancellation within 48 hours of the cancellation request.

5. The cost of a meal booking is non-refundable, except in the event that the airline cancels the flight.

6. The company will only be able to process your refund after receiving and/or acknowledging the refund from the airline.